SHIPPING

All purchases are shipped using Royal Mail & DHL Express Worldwide Shipping.

You will receive an email with your tracking details at despatch. Please contact us if you have any questions or concerns about your order.

UK

Order value £50.00 and below: Royal Mail Standard Tracked & Signed 3-5 Business Days £5.00

or 

Royal Mail Special Delivery 2-3 Business days £8.50 available.

Order value £50.00 and above: Royal Mail Special Delivery 2-3  Business Days £8.50.

USA

DHL Express 3-5 Business Days 28.00.

AUSTRALIA

DHL Express 3-5 Business Days £38.00.

REST OF WORLD

DHL Express 3-5 Business Days £40.00

DUTIES & TAXES

Please note that we cannot be held responsible for any import tax imposed due to your countries import tax laws. As import duties and taxes vary, we recommend you contact your local customs office for more information before placing your order. Once your order arrives in the country of destination, local guidelines apply and your order may be subject to country taxes and local duties. 

International orders, i.e. orders shipped outside of the UK will be subject to local customs/ import duties and tax charges once they reach their destination country. These taxes and duties are not included in your purchase price. The cost is not covered by Pawnshop and it is the responsibility of the customer to pay for any additional charges that may occur.

Shipping options and times for International orders.

You will receive a tracking number once you have placed your order and this will give you your estimated delivery date. Please note, although we are doing our best to deliver your purchase during the estimated time frame, delivery dates are not guaranteed.

TRACKING QUERIES
We provide tracking numbers at dispatch, by email.

SHIPPING FAQS

DO I NEED TO SIGN FOR MY PARCEL?

For security purposes, all Pawnshop deliveries require a signature.
Please note that you will be responsible for all duties and taxes incurred in the country of destination.

CAN I CHANGE/CANCEL MY ORDER ONCE PLACED?

At order confirmation, we are most likely unable to make any changes or cancel your orders.
You can return your order once you have received it, please find further details in our Return Section.
Please contact us within 24 hours at hello@pawnlondon.com, and we will assist you if the order is not out for despatch.
Address edits can only be changed if the order hasn't gone out yet.

WHAT DO I DO IF MY ORDER IS LOST?

If you believe your package is lost, please email us right away at hello@pawnlondon.com, and we will try our best to solve the issue.
If the item has not been marked delivered and hasn't arrived within 30 days, we will replace your order free of charge (the UK only).
For international orders, we will contact the courier and keep you up to date on the next steps.
Please note that Pawnshop is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We require a signature for any goods delivered, at which point responsibility for your purchased products passes to you.