• Custom jewellery sales are final; no returns accepted.
• For other jewellery items, returns are accepted within 30 days of purchase.
• Items must be in unworn/unused condition and in their original packaging.
• Include your order number with your return.
• For faulty or damaged goods, please contact us at hello@pawnlondon.com.

CUSTOM ORDERS & GIFT CARDS

Please note that once purchased, we cannot offer refunds or exchanges on custom orders or gift cards.

Returns will be accepted on items including earrings if they are sent back unworn and in their original packaging within our 30-day refund policy window.

Please email us hello@pawnlondon.com with your order reference number  and reason for return and we will direct you through the process.
Securely package your returns.
Please note that your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. Please note that you must cover all return postage costs. Pawnshop will reimburse postage on faulty/incorrect items only.
Please note, this return procedure and policy are only relevant to online transactions and purchases from the Pawnshop www.pawnlondon.com website only.
Returns must be in their original condition with the original packaging.
Pawnshop reserves the rights to refuse a refund or exchange if the goods returned are damaged.
Pawnshop adhere to current distance selling regulations.
For any further assistance or advice, please contact a member of our online team using the email address below:
Email: hello@pawnlondon.com

Yes. Please email us at hello@pawnlondon.com and we will assist you in your exchange enquiry.
Any returned orders must be sent back within 30 days of receipt.

Please note that you must cover all return postage costs.
However, if you are returning the product because of an error on our part, or if the item is faulty/damaged we will be happy to refund all costs associated in returning the goods, as well as your original postage costs.

Please allow three working days for your returned order to be processed and refund issued. Your credit card company may take 5-7 working days to credit your account via the original payment method used.
Shipping costs are non-refundable, unless faulty/damaged/incorrectly receipted. We will always endeavour to process refunds as quickly as possible.

We will send you an email to let you know the receipt of refund.

Sorry to hear this! We take a lot of care with our orders, but occasionally we may mess up! Please contact us, and we will sort this as soon as possible for you.