• Custom jewellery sales are final; no returns accepted.
• For other jewellery items, returns are accepted within 30 days of purchase.
• Items must be in unworn/unused condition and in their original packaging.
• Include your order number with your return.
• For faulty or damaged goods, please contact us at hello@pawnlondon.com.

Please note once purchased we cannot offer refunds or exchanges on gift cards.

Returns will be accepted on items including earrings if they are sent back unworn and in their original packaging within our 30-day refund policy window.

Please email us hello@pawnlondon.com with your order reference number  and reason for return and we will direct you through the process.
Securely package your returns.

Please note that your parcel is your responsibility until it reaches us, so we recommend using a registered or recorded postal service. Please note that you must cover all return postage costs. Pawnshop will reimburse postage on faulty/incorrect items only.

Please note, this return procedure and policy are only relevant to online transactions and purchases from the Pawnshop pawnlondon.com website only.

Return all items to us in their original, pristine condition. Pawnshop reserves the rights to refuse a refund, e.g. in the event of the product damage/ unfair wear.
Pawnshop adhere to current distance selling regulations.
For any further assistance or advice, please contact a member of our online team using the email address below:
hello@pawnlondon.com

Yes. Please email us at hello@pawnlondon and we will assist you in your exchange enquiry.
Any returned orders must be sent back within 30 days of receipt.

Yes! You can exchange gifts for online store credit. Please email us hello@pawnlondon.com, with the item you would like to return, and if you have the order number or the details of the person who purchased it.
We will then send you a unique discount code which can you can use against future purchases at checkout.
Validity will be for 12 months- and will be for the cost of the returned product only. Any price difference, shipping, taxes and import duties may be applicable.

Please note that you must cover all return postage costs.
However, if you are returning the product because of an error on our part, or if the item is faulty/damaged we will be happy to refund all costs associated in returning the item to us.

Please allow up to 10 working days for your returned order to be processed and refund issued. We will credit refunds to the original payment method used. Shipping costs are non-refundable, unless faulty/damaged/incorrectly receipted. We will always endeavour to process refunds as quickly as possible.

We will send you an email to let you know when we receive your return.

Sorry to hear this! We take a lot of care with our orders, but occasionally we may mess up! Please contact us hello@pawnlondon.com and we will sort this as soon as possible for you.

We make every effort to illustrate the colour accurately; however, there may be some variation due to both digital reproduction & web browsing platforms. Therefore, there is no guarantee of the exact colour of the jewellery.
Some items may appear larger or smaller than actual size- this could be to show details clearly or to show the whole piece. Photography techniques and screen defaults may also impact this.